By using our service you agree to our terms and conditions of business
1.0 Initial visit
For your first clean we do not charge to cover the additional time taken on the initial clean, but please be aware we are a regular service only and expect our customers to be honest and if they only require a one off to please inform us via email or phone.
1.05 What can I expect
Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive, staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us if you want a quotation to remove.
1.1 How often will we visit
We offer the choice of every 4 or 18 weekly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.
1.2 Bad Weather
We will always try to not clean your windows in heavy rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.
1.3 Turning us away
We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean, it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day would financially hurt us as a business.
1.4 Ending our services
If for one reason or another you should wish to cancel our services, you have the right to do so at any time. This can be done by telephone on 0115 9533925 or by email to spotfree@hotmail.co.uk.
1.5 Complaints procedure
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to re clean your windows for free. Please note that complaints made after 24 hours may not be re cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.
1.6 Confidentiality
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
1.7 Payments
Customers joining our 4 or 8 weekly rounds are required to pay via our payment systems.
– Gocardless – Direct debit after each clean is completed, payments are then automatically collected 5-7 days after each clean
– Stripe one of card payment system
– Bank transfer with reference house number and road name
– Cash on the day
Please call us on 0115 9533925 or email spotfree@hotmail.co.uk for any more questions or to make payment for your window cleaning.
Thank you, SPOTFREE Cleaning Services.
