GoCardless Direct Debit — your questions
Payment is taken five days after we have cleaned your property, and never before. If we do not clean, GoCardless does not collect.
I don't want to pay by Direct Debit — can I pay another way?
All new customers are required to confirm that they agree to pay for their window cleaning by GoCardless Direct Debit when booking. GoCardless Direct Debit is the safest way to pay: no late payment charges apply, you are covered by the Direct Debit Guarantee, and payment is only taken if we have cleaned your windows. Sorry, but for customers joining the round we do not accept bank transfers or cash.
When will my GoCardless payment be taken?
Payments are collected five days after your windows have been cleaned. GoCardless will email you before the payment is taken, telling you the amount due and the date it will be collected.
Is GoCardless a monthly Direct Debit?
No. GoCardless only requests a payment when a job is complete, which makes it ideal for regular work like 4 or 8-weekly window cleaning.
I haven't had my windows cleaned — will payment still be taken automatically?
No. Payment is only ever taken if your windows have been cleaned.
I am having building work done and will not need my windows cleaning for a few months. Do I need to cancel the Direct Debit?
No. Because payments are only taken after a clean, nothing will be collected while your cleaning is paused. It will simply pick up again when you restart your schedule.
Can I cancel or stop this payment method?
Yes. You have exactly the same control as with any other Direct Debit, and you are covered by the Direct Debit Guarantee.
How do I sign up?
Use the sign-up link on this page, or visit our payments page. It takes a couple of minutes.
Still not sure? Call 0115 953 3925 or email spotfree@hotmail.co.uk and we will explain it properly.
Ready for a SPOTFREE finish?
Give us a call, or send a message and we will come back to you with a price. No pressure, no obligation.