Terms & conditions
By using our service you agree to our terms and conditions of business.
Last updated: August 2026
1. Your first visit
For your first clean we do not charge extra to cover the additional time the initial clean takes. Please be aware that we are a regular service only — if you need a one-off clean, please tell us by phone or email when you book.
2. What you can expect
Our pure water cleaning system is very effective at removing general dirt from your windows. It will not remove builders' residue (plaster, concrete, paint and the like), stickers or adhesive, staining or discolouration on windows or frames caused by chemicals or rust, or UV bleaching of frames. If you would like a quotation to deal with any of those, please let us know.
3. How often we visit
We offer 4, 8 and 12-weekly visits. We ask for some flexibility on timings — around a week either side of the date due — because of rain and other factors outside our control.
4. Bad weather
We will always try not to clean your windows in heavy rain, though we do still work in light rain and short showers. Our promise is that the results will be the same either way. If rain is heavy we will not clean, and your clean carries over to the next working day.
5. Turning us away
We try to be as reliable as we can for you, and we appreciate the same in return. We make time and space in our schedule for you, and on the day of the clean it is too late for us to fill that slot with another job. We reserve the right to charge if our team is turned away at the door, or the clean is cancelled on the day, where doing so would financially harm us as a business.
6. Ending our services
If you wish to cancel our services you have the right to do so at any time. Call us on 0115 953 3925 or emailspotfree@hotmail.co.uk.
7. Complaints
We will always try to provide you with the best possible service. If for any reason you are not satisfied with our work, you must contact uswithin 24 hours of the clean. We will then return the next working day and re-clean your windows free of charge. Complaints made after 24 hours may not be re-cleaned. Please note that we operate a no-refund policy: we will put right any work you are not happy with, free of charge, provided we are told within 24 hours of the clean date.
8. Confidentiality
All customer information is kept on a confidential database and is not discussed with or shared with any other individual or company, as required under data protection law. See ourprivacy notice for more detail.
9. Payment
Customers joining our 4, 8 or 12-weekly rounds are required to pay through one of our payment systems:
- GoCardless Direct Debit — collected automatically 5–7 days after each completed clean
- Stripe — one-off card payments
- Bank transfer — using your house number and road name as the reference
- Cash — on the day
Full details are on our payments page. All prices quoted include VAT at 20%. VAT No. 477 497036.
Please call us on 0115 953 3925 or email spotfree@hotmail.co.uk with any questions.
Thank you — SPOTFREE Cleaning Services.